We offer a 100% Customer Satisfaction Guarantee on our products
If you’re not happy with any of our product that you have purchased on Kingskava.co.nz, please contact us or simply send the product back to us to get refund or exchange. The original shipping fees are non-refundable, but the exchange shipping cost is covered by us completely.
Shipping Information
- All of our packages are sent by NZ POST.
- Delivery takes approximately between 2-5 days within New Zealand.
- If an item is marked as “delivered” by NZ POST and the customer cannot find it, we do not offer money back.
Returns, Refunds and Exchange Policy
Your item must be in its original, unused, unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase in 3 easy steps.
Support
Please email support@kingskava.co.nz to request a refund or contact us at +62 27 663 2720
Mail your returned item to: Kingskava Limited 15 Black Shed Road, Flat Bush, Auckland 2019, New Zealand.
Signature
Include in your package a signed letter stating the reason for your return and the original receipt.
Consumable items cannot be returned if they are opened. Only the actual price paid for unopened items can be refunded, no shipping concessions are offered. Please note all the refunds request for return exceptions will be processed to the card used at the time of purchasing the product at Kingskava website. Total refund amount will be estimated after deducting the original shipping cost. As the original shipping fees are non-refundable. In case you wish to exchange the product for something else we will be more than happy to cover the shipping charge completely.
